The Gaps Model and Faculty Services: Quality Analysis Through a “New” Lens

Authors

Alex Zhang, Washington and Lee University School of LawFollow
Sherry Xin Chen, Boston College Law SchoolFollow

Document Type

Article

Publication Title

Law Library Journal

Publication Date

2020

Abstract

Faculty service is an important function of U.S. academic law libraries. This article evaluates three types of faculty services programs using the Gaps Model to identify, analyze, and propose ways to fill four main gaps: knowledge, policy, delivery, and service quality.

Recommended Citation

Alex Zhang & Sherry Xin Chen, The Gaps Model and Faculty Services: Quality Analysis Through a “New” Lens, 112 Law Libr. J. 95 (2020).